Privacy policy
Effective date: 19-09-2026
Last updated: 19-09-2026
This Privacy Policy explains how A2Z Institution collects, uses, shares and protects personal information when you visit www.a2zinstitution.com, contact us, register, purchase or use our courses.
Legal owner/operator responsible for this information: A2Z Institution
Business address: Chennai, Tamil Nadu, India.
This policy covers our handling of information. An independent payment provider, messaging service or external website may also handle information under its own privacy notice.
Account and contact information: Your name, email address, phone number, login credentials and any optional profile or billing details you provide.
Purchase information: Courses purchased, amount paid, payment status, order and transaction references, invoices, discount details and refund correspondence. Payment information is processed through the payment provider shown at checkout, including Razorpay where offered. We receive the transaction details needed to confirm purchases and handle support or refunds.
Learning information: Course enrolments, lessons accessed, video-viewing progress, completion records, and, where those features are used, test attempts, scores and certificate records. Viewing records are also used to assess the 10% limit in our Refund Policy.
Communications: Information you provide through enquiry forms, email, telephone, messaging services, support requests, reviews or feedback. Please avoid sending information that is not needed for your request.
Technical information: Information such as IP address, browser and device type, access times, pages visited, referral sources and security logs. Optional analytics or advertising identifiers are collected only under the choices described in our Cookie Policy.
Do not send passwords, one-time passwords, UPI PINs, complete card details or unnecessary identity documents to our support team.
We receive information directly from you, through your use of account and course features, and from service providers that confirm matters such as a payment or support interaction. When a parent or guardian purchases for a minor, the adult must have authority to provide the relevant information.
We use account and contact details to create and manage accounts, authenticate access, answer enquiries and deliver service-related messages.
We use purchase and transaction information to confirm payments, enable enrolment, maintain financial records, investigate payment problems and process refunds.
We use learning information to deliver lessons, save progress, administer assessments, issue eligible certificates, provide support and apply the published refund conditions.
We use necessary technical and security information to operate, maintain and protect the website, investigate misuse and resolve technical problems. Optional analytics support improvements to the website only with the required permission.
We send promotional communications, or use optional advertising technologies, only with the permission required for that activity. We may also use relevant records to comply with legal obligations and establish or respond to lawful claims.
We request consent where applicable law requires it and use information for the stated purpose of providing the services you request or fulfilling legal obligations. This policy is a notice of our practices, not blanket permission for unrelated uses.
Optional marketing is separate from necessary account, payment, access, security and support messages. You may unsubscribe from promotional emails or ask us to stop promotional calls or messages by contacting support@a2zinstitution.com. Where a message supports it, you may reply STOP. Choosing not to receive promotions does not cancel an existing course purchase.
When consent is the basis for processing, you may withdraw it. Withdrawal does not undo lawful processing already completed. If the information is necessary to provide a requested feature, we will explain the effect of withdrawal on that feature.
We do not sell or rent personal information. We may share the information needed for a service with payment processors, hosting and technology providers, video delivery services, communication tools and authorised support personnel. Where analytics or advertising services are used, optional sharing is subject to the relevant permission.
Service providers handling information on our behalf are required to use it only for authorised purposes and to protect it appropriately. Providers acting independently, such as payment or messaging providers, may have their own legal duties and privacy notices.
We may disclose information where lawfully required, to obtain professional advice, or to establish or defend legal rights. If the business is transferred or reorganised, any transfer of personal information will be subject to applicable protections and notice or consent requirements. A business transfer is not permission for unrestricted new uses.
Our Cookie Policy explains essential and optional cookies, similar technologies and your choices. Cookie choices do not prevent necessary account-based purchase and learning records from being maintained.
Depending on the providers used, information may be processed in India or other countries. Where information is transferred, we will apply safeguards and meet consent, protection and transfer restrictions required by applicable law. Contact us for information about the providers relevant to your account.
We keep information only for as long as reasonably needed for the stated purpose or a legal requirement. Account and learning records may be needed while course access continues. Transaction records may need to be retained for accounting, tax, fraud prevention or dispute handling. An account-deletion request does not automatically require the deletion of legally necessary financial records.
When retention is no longer needed, information is deleted or anonymised. Information awaiting removal from routine backups is restricted from ordinary use. We explain any applicable retention restriction when responding to a deletion request. We do not retain all information indefinitely merely because a course provides lifetime access.
We use reasonable technical and organisational safeguards appropriate to the information handled and limit access to authorised purposes. No website or transmission method is completely risk-free. This does not remove our responsibility to take appropriate care.
Keep your credentials private and contact us promptly about suspected account misuse. If a personal information breach occurs, we will investigate and provide notifications where required by the law applicable at the time.
You can contact us to request access to the personal information we hold about you, correct inaccurate information, seek deletion, withdraw relevant consent, stop optional marketing or raise a privacy complaint. Additional statutory rights, including nomination where applicable, will be handled under the law in force for the request.
Send requests to support@a2zinstitution.com, preferably from your registered email address. We may ask for proportionate information to verify identity, but will not ask for your password. Where a request cannot be fully met, we will explain the reason and available next steps. We will respond within the applicable legal period.
A parent or legal guardian must arrange purchases for a learner under 18 and contact us before the minor's account is created. Where required, we must obtain and verify parental or guardian consent before processing the learner's personal information.
We do not knowingly direct behavioural advertising at children. Learning-progress information is used to deliver and administer education, not to create advertising profiles of minors. Contact us if you believe a child has supplied information without the required authorisation so that we can investigate and take appropriate action.
A review submitted for public display may be visible with the display name you provide. Do not include sensitive information in a public review. Separate permission is required for us to use private messages, photographs or testimonials in promotional materials.
External websites and third-party messaging or payment services operate under their own notices. Check those notices when you use their services.
We may revise this policy when our practices or legal requirements change. The revised date will appear above. We will provide appropriate notice of material changes and obtain fresh consent where required before using information for a new purpose.
A2Z Institution
Phone: +91-9363515254
Email: support@a2zinstitution.com
Address: Chennai, Tamil Nadu, India
Website: www.a2zinstitution.com
Grievance Officer: Sudarshan
Designation: Customer Support and Grievance Officer, A2Z Institution
Grievance email: support@a2zinstitution.com
Grievance phone: +91-9363515254
Contact address: Chennai, Tamil Nadu, India.
Please use the subject "Privacy Request" or "Privacy Complaint" and explain the issue. We will acknowledge complaints within 48 hours and address them within one month, or sooner where required by applicable law. You retain the right to approach an authority or forum available under applicable law.